User guides
Weave has two apps, and you'll move between them. The Dashboard is where you manage the account itself: your organization, the people who can sign in, billing and developer settings. The Hub is where you run the loyalty program day to day: customers, tiers, offers, rules, audiences and reporting.
A rough rule: if the task is about who has access or what you pay, it's in the Dashboard. If it's about what your customers earn, see or get, it's in the Hub.
Who uses which
| Role | Mostly works in | Typical tasks |
|---|---|---|
| Account owner | Dashboard | Create the organization, accept agreements, set up billing, invite teammates |
| Program admin or operator | Hub | Set up a program, edit tiers and offers, look up customers, review results |
| Developer | Dashboard and the API docs | Keys, webhooks, integrations |
You see only the Hub pages your permissions allow. If a section is missing from the sidebar, ask an admin for access.
Where to go next
- New here? Start with Sign up and onboarding, then Your first program. When you're ready for real customers, read Go live.
- Managing the account: the Dashboard guides and Billing.
- Running the program: the Hub guides. If you're deciding between automation tools, read Event rules vs. flows.
- One-off tasks: Record coupon use, Set up a portal device and Weave AI.